Terms of use

1. 01

   Who you contract with

   Truckandbus Technologies Private Limited (CIN U63120KA2026PTC227607), 10th Floor, WeWork Latitude, RMZ Latitude Commercial, Hebbal Kempapura, Bangalore 560024, Karnataka, India. Notices to legal@truckaurbus.com; privacy matters to privacy@truckaurbus.com; grievances to our Grievance Officer, Joydip Mitra, at grievance@truckaurbus.com or at the registered office; the Contact page sets out how fast we answer. Truckaurbus is a trademark of Truckandbus Technologies Private Limited.

2. 02

   The register

   Specifications, prices and ratings are information, not advice. We say where each figure comes from and when it is an estimate. Confirm with the dealer or maker before you buy; road tax, insurance and body building are always extra.

3. 03

   Accounts

   One person, real details, and the sign-in stays yours. You must be 18 or older to have an account, and if you use Truckaurbus for a business, you confirm that you may act for it. We can suspend accounts that abuse the service or other people on it.

4. 04

   The Circle

   Questions and answers stay on the record so they keep helping the next buyer. No phone numbers or personal contact details in posts; we screen and can hide what breaks that. Helpful answers build your standing.

5. 05

   The yard and listings

   Truckaurbus facilitates and never transacts: sales close between buyer and seller. Bidding and auctions ride their own terms, which you accept before a bid.

6. 06

   Ustad, our AI assistant

   Ustad is an artificial intelligence (AI) assistant. A computer writes each of its answers, on this site, in our apps, on WhatsApp and on Telegram, from the register, our records and what you tell it. No person checks an answer before you see it.

   An AI can be wrong. An answer can be out of date, incomplete or simply mistaken, even when it sounds sure. Ustad says where a figure comes from and when an answer is general guidance. Before you rely on an answer for anything that matters, check it with the source it names, the dealer, the maker, the lender or the office concerned.

   Ustad gives information, not advice. Its answers are not financial, investment, legal, tax or insurance advice, and they do not replace a mechanic's inspection or a lender's decision. Loans are decided by lenders, not by Ustad or by us. What you do with an answer is your decision (section 16).

   If an answer looks wrong, tell us: on this site, tap Needs work under it; from anywhere, write to support@truckaurbus.com with your question and the answer you got. We look at every report and correct what we got wrong. A complaint can also go to our Grievance Officer (section 01).

7. 07

   Acceptable use

   No wholesale scraping, no false listings, no impersonation, no abuse of members or the desk. Nothing objectionable in what you post: nothing abusive, hateful, sexual, violent or unlawful. We have no tolerance for objectionable content or abusive users. As the IT Rules, 2021 require, you must not post, upload, send or share on Truckaurbus anything that: (i) belongs to someone else and you have no right to; (ii) is obscene, pornographic or paedophilic, invades another person's privacy, including their bodily privacy, insults or harasses anyone on the basis of gender, is racially or ethnically objectionable, relates to or encourages money laundering or gambling, or an online game that causes user harm, or promotes enmity between groups on the ground of religion or caste with the intent to incite violence; (iii) is harmful to a child; (iv) infringes a patent, trademark, copyright or other proprietary right; (v) deceives or misleads anyone about where a message came from, or knowingly and intentionally passes on misinformation or information that is patently false and untrue or misleading; (vi) impersonates another person; (vii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, incites an offence, prevents the investigation of an offence, or insults another nation; (viii) carries a virus or any code meant to interrupt, destroy or limit a computer resource; (ix) is an online game that is not verified as a permissible online game; (x) advertises or promotes such an online game, or a platform that offers one; or (xi) breaks any law in force. We remove what breaks these rules when we see it or when it is reported, and we close the accounts of people who abuse others. If you break them, we may suspend or end your access at once and remove what you posted; you may also be liable to a penalty under the law, and we report any offence the law requires us to report. We tell you why we acted, unless the law stops us. We remind every user of these rules at least once every three months. Anyone may ask us to take down something posted on Truckaurbus: we act on the request within 36 hours, and within 2 hours for an intimate image of a person or a page pretending to be someone. We act on a court order or a lawful government notice within 3 hours. We keep what we remove, with its record, for 180 days, and the details you signed up with for 180 days after you close your account. What we build carries our marks and stays ours.

8. 08

   Liability and indemnity

   In one line: we run the platform and keep every figure honest; the sale, the money, the papers and the vehicle are between buyer and seller, and our liability to you is capped as set out below. Material change dated 1 Nov 2026.

   1. 8.1

      What we are: Truckandbus Technologies Private Limited runs an online marketplace and information platform. We never take possession, custody, title or control of any vehicle listed, bid on or sold through it. Every sale, auction sale or transfer is a contract made directly between the seller (a person, a dealer or an institution) and the buyer. We are not the agent, broker, auctioneer of record or guarantor of either side, and we are an intermediary under section 79 of the Information Technology Act, 2000. Where you bid on the yard, the bidding agreement you accept before a bid governs that auction and prevails over this section where they differ.

   2. 8.2

      The vehicle, its papers and its title: We make no representation or warranty about any vehicle's title or ownership, roadworthiness, fitness, mechanical condition, odometer reading, accident history, or encumbrances of any kind, including hypothecation to a lender, unpaid tax, pending challans, RTO blacklists or NOC status. Every vehicle is listed, bid on and sold as is, where is. A registration check, a DigiLocker identity, a verified mark or a Body Book entry is a fact reported by its source on the date shown, not a warranty by us. A Pariksha video check on a listing describes only what its photos and video showed on the day they were taken. It is information to help a buyer decide whether to inspect; it is not a warranty by Truckaurbus. Inspect the vehicle and its documents yourself before paying anyone. You may check a vehicle yourself, to your own satisfaction, before you bid or buy: its papers, its loan, its challans, its history, or by your own mechanic. Our checks do not replace yours. If you bid or buy without checking, that was your choice.

   3. 8.3

      Money and transfers: We are not a party to any payment between a buyer and a seller and we hold no funds in escrow. We are not responsible for a party's failure to pay or to deliver, for the collection, refund or forfeiture of earnest money, which passes between the bidder and the institution under the bidding terms, or for the execution or acceptance of transfer documents (Forms 28, 29, 30 and 35 and their state equivalents). Fees you pay us for a subscription, a membership, a placement or a success fee are governed by the order or terms that sell them and are due whether or not a sale completes, unless those terms say otherwise.

   4. 8.4

      Information, tools and third parties: Specifications, prices, worth figures, scores, ratings, guides, Ustad's answers and the fleet desk's reminders are information with a stated basis, not advice or a promise; you decide what to buy, sell, bid or borrow. Content posted by users, dealers or institutions is theirs. Payment gateways, verification providers, DigiLocker, maps, WhatsApp and other third-party services may fail or change; we are not liable for their outages or errors, or for a loss caused by matters beyond our reasonable control.

   5. 8.5

      What we are never liable for: To the fullest extent Indian law permits, we are not liable for any indirect, incidental, special, punitive or consequential loss, or for loss of profit, business, contracts, loads or goodwill, vehicle downtime, or loss of data, however caused, even if we were told it was possible.

   6. 8.6

      The cap: Notwithstanding anything else in these terms, our total aggregate liability to a user for all claims arising out of or connected with the platform, whether in contract, tort (including negligence), statute or otherwise, is capped at: (a) for a subscription or membership user, the fees that user actually paid us in the three months before the event giving rise to the claim; (b) for a transaction on which we charged a success fee, the success fee we received for that transaction or ₹10,000, whichever is lower; (c) for every other user, ₹1,000. Where more than one limb applies, the higher applies once, not cumulatively.

   7. 8.7

      What the law keeps: Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for our fraud or fraudulent misrepresentation, for our wilful misconduct or gross negligence, for a right under the Consumer Protection Act, 2019 that cannot be waived, or for any other liability that Indian law does not allow to be limited or excluded. Where a limitation is held unenforceable, it applies to the extent the law allows.

   8. 8.8

      Your indemnity: You will indemnify, defend and hold harmless the company, its directors, officers, employees and agents from all third-party claims, losses, liabilities, damages, penalties (including RTO or transport department penalties) and reasonable legal costs arising from: (a) a fraudulent, misleading or unauthorised listing, bid or claim; (b) a mismatched, forged or unauthorised registration certificate or other document; (c) a breach of the Motor Vehicles Act, 1988, the Central Motor Vehicles Rules, 1989 or a state's transport rules; (d) a breach of these terms or of the law; (e) use of a verification result for a purpose other than the one consented to; (f) your use of a vehicle you bought through Truckaurbus from the day it is handed to you until the registration is in your name, including challans, offences, accidents, taxes and tolls in that time. We will notify you of a claim, let you conduct the defence with counsel we reasonably approve, and not settle without your consent, not to be unreasonably withheld. You do not cover us for any part of a claim caused by our own fraud, wilful misconduct, gross negligence or breach of these terms.

   9. 8.9

      Law and courts: These terms are governed by the laws of India. Subject to the grievance process on this page, the courts at Bengaluru, Karnataka have exclusive jurisdiction, except that a consumer may instead go to the consumer commission where they live or work, as the Consumer Protection Act, 2019 allows.

   10. 8.10

       Availability: We work to keep Truckaurbus running and correct, but we do not promise it will always be available, uninterrupted or free of errors. A figure, a listing or a message may be late or wrong during a failure. Check before you rely on it. Our liability is the limit in this section.

9. 09

   Businesses on Truckaurbus: your desk's figures and the advice

   Your desk advises you: where each used vehicle's price stands against the guide, which enquiry to answer first, what is registered in your district. Each advice says what it stands on and its date. It is information to help you decide, not a promise of a sale.

   To make that advice better for every business, we put together, without names, what desks record: prices asked and the days a vehicle stayed on sale, enquiries marked won or lost and what they carried. What any other business ever sees of it is a pattern from at least 5 businesses: never your name, your stock, your prices or your enquiries.

   The order of your enquiries follows rules on what each enquiry says until enough enquiries are marked won or lost across at least 5 businesses; after that it may also learn from those marks, without naming any business.

   Public figures (VAHAN's registration counts, public tenders) are shown with their source and date. They can be late or incomplete; we say so where we know.

10. 10

    Honest dealing, and when we can close an account

    Tell the truth on Truckaurbus, whether you sell, buy, bid, hire, lend or run a desk. Do not give false details, and do not hide or leave out something you know matters to the other side: a loan on the vehicle, an accident, a dispute over who owns it, a changed odometer, unpaid dues, or who you really are or act for. A fact you honestly did not know is not a breach.

    If you break this, these terms or the law, we may take down a listing, post or review; cancel a bid or enquiry; limit or suspend your account; or close it and refuse you a new one.

    We tell you what we did, why and what it rests on, on your account and to your registered phone or email. You have 7 days to answer, and a person at Truckaurbus reads your answer and replies in writing. Where there is forgery, fraud, a risk to someone, or a legal duty, we may act first and hear you after. The bidding agreement and the Seller Agreement have their own steps, and they apply to what they cover.

    Closing an account does not take away money these terms or our other terms say is yours. We keep the records the law asks us to keep, and we may share them with a court, the police or a regulator when the law requires.

11. 11

    Our data and code

    The register, its figures, ratings, pictures and guides, and our pages, apps and code, belong to us or are licensed to us. You may read them, use them for your own decisions, and share a link.

    Without our written permission you must not:

    (a) copy, scrape, crawl or harvest them in bulk, by bot, script or hand;

    (b) use them to build or feed a rival database, price list, service or AI model;

    (c) reverse engineer, decompile or take apart our site, apps or API, or remove a watermark or mark, except where the law gives you that right;

    (d) get round a sign-in, limit, check, payment or block;

    (e) resell or republish them;

    (f) collect other users' contact details, or use them for anything but the enquiry they came from.

    Search engines and AI assistants that follow our published crawler rules, and API keys used within their terms, are allowed.

    If you break this, we may block you, close your account and claim our loss, and we may report it under the Information Technology Act, 2000 and the Copyright Act, 1957.

12. 12

    Unlawful use

    You must not use Truckaurbus to launder money, hide who really owns or pays for a vehicle, evade tax (including a false price or a false invoice), sell or buy a stolen, cloned or tampered vehicle, use forged papers, or commit any other offence. Your tax on a sale is yours to pay. We do not check for all of this and do not promise to. If we have reason to suspect it, we may stop a listing, bid or account, keep the records, and give them to the authorities as the law allows, and we need not tell you first where the law stops us.

13. 13

    No collusion

    Buyers, sellers and anyone acting for them must not agree, on or off Truckaurbus, to fix or hold down a price, keep others from bidding, bid to push a price up, share out lots, record a false price, or fake a sale, an enquiry, a rating or a review. While a lot is in auction, neither side may arrange to buy or sell it outside the auction. Dealing directly after an honest enquiry on a listing is fine.

14. 14

    Contact only about what was asked

    If you get someone's details through Truckaurbus, use them only for the enquiry, sale or job they came for. Do not send them offers for anything else, add them to a list or group, pass them on or sell them, or keep contacting them after they ask you to stop. A service provider may contact only people who asked for it, and must follow the telecom rules on commercial calls and messages. If a member complains, we may hide your details, stop your leads, or suspend your account.

15. 15

    Estimates and figures we work out

    Many figures on Truckaurbus are worked out by us, not quoted by a seller, a builder or a lender. Among them: what a vehicle costs a month and over the years you keep it (own it, run it, and what is left), the room for a body and what bodies cost in the Body Book, what a used vehicle is worth today, the price trail, EMIs, comparisons, ratings and scores, demand signals and forecasts, the advice on a business's desk, and how similar auctions closed.

    Beside each one we say what kind of figure it is and the day it stands on: a fact with its source, our estimate, or an example. An estimate is arithmetic on assumptions we state; change an assumption and the figure changes. A forecast is a reasoned view of what may happen, and it can be wrong. A rating or a score is our judgement on the evidence we show.

    None of these figures is a quote, an offer, a promise of a price, a resale value, an income or a saving, a valuation for a loan, insurance or tax, or a guarantee of a vehicle's condition. The figure that counts is the one in a dealer's, builder's, lender's or insurer's own written quote or offer, or the price you agree.

    We work these figures out with care from the sources we name, we say where we know one is late or incomplete, and we correct a figure we got wrong, with the date, once we find the mistake or you tell us. What you decide on them is yours (section 16).

    Figures you enter in our tools may be kept without your name and used, added together with others, to improve our estimates.

16. 16

    Your decisions are your own

    Truckaurbus gives information, not advice. We are not your financial, investment, legal or tax adviser. Nothing on Truckaurbus (a page, a sheet, a figure, a desk's advice or an answer from Ustad) is a recommendation to buy, sell, bid, borrow, lend, insure or invest.

    Whether to buy a vehicle, what to pay or bid, how to pay for it and whether to take a loan are your decisions, taken at your own discretion, on your own judgement and analysis. Check the figures that matter to you, and ask a qualified person (a chartered accountant, an advocate, your lender, your mechanic) where a decision calls for it.

    These terms do not take away what the law gives you. Section 8.7 keeps our liability for our own fraud, wilful misconduct or gross negligence, and every right under the Consumer Protection Act, 2019 that cannot be waived; no line in these terms excuses a figure we present as something it is not. Beyond that, what we owe for a loss from a decision you took on information we labelled for what it was is limited as section 08 sets out.

17. 17

    Changes and contact

    These pages update as the product grows; material changes are dated here. Questions to contact@truckaurbus.com. Complaints go to our Grievance Officer (section 01).

As of 14 Nov 2026 · The English version governs; Hindi and Tamil versions are provided for convenience.