Refunds and cancellations

1. 01

   What you pay into

   A business pays into one prepaid balance for its organisation, and every desk draws its paid units from it. The price of each unit is shown, with GST, before you use it.

   The balance is not a bank account or a wallet. It earns no interest, and it cannot be moved to another person or organisation. A bidder's wallet in the yard has its own rules, in the bidding agreement.

2. 02

   Paid money never expires

   Money you pay into your balance stays there until you spend it or ask for it back. It never expires, however long it stays unused.

3. 03

   Getting your unspent money back

   This covers only money your business paid in itself: the top-ups it made to Truckaurbus. Credit we gave you is never refunded (section 04), and a top-up made through the App Store or Google Play is refunded only by Apple or Google (section 09).

   You can ask for your unspent paid money back at any time: write to support@truckaurbus.com from your organisation's registered email, or from your desk. We return it to the account it came from within fifteen working days (a payment made by a payment link goes back to the card, UPI or bank account it was paid with), and a numbered credit note records it.

   When your organisation closes (when its last member closes their account), its unspent paid money is returned to it.

   Money held for a booking or a reservation comes back to your balance when the hold ends.

4. 04

   Credit we give is never cash

   Credit we give you, which you did not pay for (launch credit, promotional credit or a waiver), is used before your paid money and ends on its stated date; we tell you a month before. It is never refunded or paid out as money, and it ends when your organisation closes. A founding place is not credit: it switches a paid plan on at no charge until its end date and adds nothing to your balance, so there is nothing to refund.

5. 05

   Cancelling an advert before it starts

   You can cancel a booking before it starts showing: a draft, a booking in review, or an approved booking whose first day has not come. Everything held for it goes back to your balance at once.

   To change the dates, cancel before the first day and book again.

6. 06

   Pausing or ending an advert early

   You can pause a running advert from your desk and resume it within its booked days. The days it does not show are not charged.

   You can end a running advert early from your desk. The days it showed are charged, and the rest of what is held goes back to your balance at once. When a booking ends, whatever was held and not used goes back to your balance.

7. 07

   When we decline or stop an advert

   Every advert is checked before it runs. If we decline it, we say why, and the money held for it goes back to your balance the same day.

   If your advert does not show on a booked day because of a fault on our side, that day is not charged. If we pause an advert because our terms or the law were broken, the days already shown stay charged.

8. 08

   Desk fees for work in the real world

   Some desks arrange work that a partner does in the real world, such as a registration transfer by an RTO agent. Where Truckaurbus charges a fee for its desk, it is our only charge, and it is shown before you order.

   You can cancel an order before a partner takes it, and the desk fee comes back to your balance at once. If no partner takes it in time, the order closes by itself and the fee comes back. To stop an order a partner has taken, write to us: until the work is confirmed done, we cancel it and give the desk fee back.

   What a partner charges for their own work, and any government fee, is paid to them directly, never through Truckaurbus; their own terms decide its refund.

9. 09

   Payments in our apps

   Today the Truckaurbus apps on Google Play and the App Store sell nothing and take no payment. Your balance is the same on the site and in the apps.

   When the apps offer top-ups through the App Store or Google Play, those payments go to Apple or Google, who keep a share of each one. Truckaurbus cannot refund them: a refund for those is only through Apple's or Google's own refund process, under their rules.

   Top-ups paid to Truckaurbus on the website can be refunded as in section 03.

10. 10

    A charge you think is wrong

    Tell us. We check it and give back anything drawn by mistake. Every top-up, draw, hold and give-back is on your desk's Billing page with the balance after it.

11. 11

    Questions and disputes

    Write to support@truckaurbus.com. We reply within seven working days and try to settle it with you. If you are not satisfied, write to our Grievance Officer at grievance@truckaurbus.com.

    These rules follow the laws of India. If we cannot settle a dispute together, the courts at Bengaluru, Karnataka decide it.

As of 27 Oct 2026 · The English version governs; Hindi and Tamil versions are provided for convenience.